F.A.Qs

F.A.Qs

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FAQ Section please read carefully.

1. What products are being used to disinfect properties?

Clever Details opted for the Sanytol or similar range, guaranteeing the elimination of 99.9% microbes, bacteria and fungi. Eliminates, among others: Influenza A (H1N1) virus, herpes virus, Salmonella, Listeria, Staphylococcus aureus, Candida albicans, Escherichia coli, Aspergillus niger, Pseudomonas aeruginosa, Enterococcus hirae, Lactobacillus brevis.


2. Is there a hygiene plan on the properties?

Yes, Clever Details has developed an internal protocol that includes the hygiene plan ensuring the control and prevention of infections and resistance to antimicrobials.

3. Is there a need for the property to be vacated for 1 or more days after the client leaves?

In the POrtuguese Helath Authorities (DGS) guidelines there is no obligation for the accommodation to stay 1 or more days unoccupied.

The renovation of the air of the property will be done upon the arrival of the cleaning team and while they remain in it.

4. Are the pools safe?

The water in the pools, according to DGS, does not transmit infections since they are well treated, in condominiums social distance should be maintained and we recommend the use of slippers.

The maintenance and disinfection of the pool is done with the help of daily filtering / purification eliminating much of the dirt introduced by the climatic factors (rain, sun, wind) and users of the pool (bathers), the addition of chemicals is done weekly in order to to eliminate bacteria, algae and viruses. The pools with salt water, the disinfection mechanism is through salt electrolysis.

5. Do I have access to the sunbeds and how will they be disinfected?

In villas with a private pool, outdoor furniture, such as sun loungers, chairs, sofas, will be applied with a quick drying multifunctional disinfectant using a pressure sprayer.

In condominiums, Clever Details cannot be responsible for disinfecting sunbeds or other furniture available in common areas. If available, we suggest that customers have disinfectant wipes with them and disinfect them before using them.

6. Is there a space for isolation in case of suspicion?

Yes. In each property, an isolation space is selected in a suspected or confirmed case of COVID-19. Each space will be equipped with an insulation kit (which should only be used in case of suspicion).

7. What does the insulation kit contain?

The kit is made up of a surgical mask, disposable gloves, antiseptic solution, thermometer, waste bags, bags for collecting used clothes, water and some non-perishable foods, paper towels, indication of medical emergency contact 808 24 24 24

8. What are the procedures in your office to collect the keys?

Use of a mask is mandatory, if the customer does not have it, a kit will be made available by Clever Details with an additional cost of 5,00 euros which includes a mask, 30ml gel bottle and 1 set of latex gloves.

Disinfection of hands with alcohol-based solution, which will be made available at our office at the time of picking up the keys.

An infrared thermometer for daily self-monitoring to assess fever will be available to customers and employees, without records made by Clever Details.

Only one customer at a time will be allowed into our office, they must keep the safety distance (1.5m) outside the office.